Refund policy

Return & Refund Policy

Our Core Commitment

At Aolion, we are dedicated to providing elite-tier gaming peripherals and support. If your gear doesn’t meet your expectations, we offer a streamlined return and refund process to ensure your satisfaction.

1. 30-Day Risk-Free Returns

You may initiate a return within 30 calendar days of delivery for any reason, provided the following criteria are met:
  • Original Condition: The product, packaging, accessories, bonus items, and manuals must be included in their original, undamaged condition.
  • Resale Ready: The device must be unactivated, unused, and free of any cosmetic damage (scratches, dents, etc.).
  • Proof of Purchase: A valid order confirmation (screenshot or invoice) showing the order number, date, and amount is required.
  • Note: For non-quality related returns, the customer is responsible for all round-trip shipping fees.

 

2. Warranty & Technical Support

If your product develops a manufacturing defect (e.g., stick drift, button failure, connectivity issues) within the Warranty Period, we’ve got you covered:
  • Within 15 Days of Delivery: For confirmed defects, you may choose a full refund or a brand-new replacement. Aolion will cover all associated shipping costs.
  • 15 Days to 12 Months: For confirmed defects, we provide a free replacement with a new unit (or an equivalent model if the original is out of stock). Shipping costs are covered by Aolion.

 

3. Order Cancellations

  • We only accept cancellations for Unshipped orders placed directly on [aoliongaming.com].
  • How to Cancel: Contact support@aoliongaming.com with your request. Our team will process it within 24 business hours.
  • If your order has already shipped, it cannot be canceled. Please follow the standard return process upon arrival.

 

4. Non-Returnable Items

  • Requests made after the 30-day window for non-quality issues.
  • Damage resulting from misuse, accidents, or unauthorized modifications (e.g., liquid damage, drops, disassembly).
  • Missing original components, packaging, or evidence of significant wear and tear.
  • Purchases from unauthorized third-party sellers.
  • Failure caused by improper operation (e.g., using incorrect charging cables/voltage).
  • Tampering with serial numbers, warranty seals, or model labels.

 

5. RMA Process

  • Step 1: Request an RMA: Contact our support team with your order ID, a description of the issue, and photos/videos. We will review and provide a Return Merchandise Authorization (RMA) and warehouse address within 1-2 business days.
  • Step 2: Ship Your Gear: Securely pack the item and include a printout of your order confirmation. Provide us with the tracking number immediately. Note: For non-defective returns, shipping is prepaid by the customer; for defective units, please save your receipt for shipping reimbursement.
  • Step 3: Inspection: Upon receipt, our lab will inspect and verify the condition within 5-7 business days.
  • Step 4: Refund Issued: Approved refunds are credited back to your original payment method. Most banks process this within 3-10 business days.

 

6. Shipping Damage

If your package arrives damaged, please document it with photos immediately and contact us within 24 hours. Provide clear images of the shipping label and the damaged gear so we can expedite a replacement.